Widerrufsrecht
Returns and Refunds Policy
Introduction
This Returns and Refunds Policy is provided by No Blue Light Glasses, with registered office at Via Rossini, 35 - 20831 Seregno (MB), Italy. Here are all our Returns and Refunds details for items purchased on nobluelightglasses.com
Order Processing Times
Orders are processed within 1-2 business days after payment confirmation. You will receive an email notification once your order has been shipped. Processing times may vary during periods of high demand or due to force majeure.
Shipping Methods and Delivery Times
We offer several shipping methods to suit your needs. Delivery times may vary depending on the shipping method selected and the destination. Below is an overview of estimated delivery times:
All Shipments to Italy: 1-5 working days
Please note that delivery times shown are estimates and may vary depending on your specific location and any customs delays or other circumstances beyond our control.
Shipping Costs
All orders placed on this site www.nobluelightglasses.com they have free shipping on Italian territory.
Confirm Order
All orders placed on this site www.nobluelightglasses.com will be confirmed by a summary email sent from the email info@nobluelightglasses all'buyer's email.
Shipment Tracking
All orders are shipped with a tracking number that will be provided via email once your order has been shipped. You can use this number to track the status of your delivery via the courier's website.
Delivery courier
We rely on UPS and DHL couriers for our deliveries. All purchases made on our site nobluelightglasses.com have free shipping.
Delivery
It is important to provide a correct and complete delivery address. No Blue Light Glasses is not responsible for undelivered shipments due to incorrect or incomplete addresses provided by the customer. In the event of non-delivery due to an incorrect address, the customer will be responsible for the re-shipment costs.
Shipping Problems
If you encounter any problems with your shipment, such as delays, missing or damaged items, please contact us immediately at the email address: info@nobluelightglasses.com. We will do our best to solve any problems as soon as possible.
Lost Packages
If your package shows as delivered but you have not received it, please:
1. Verify the address entered in the shipment
2. Check all possible delivery points at your address
3. Ask your neighbors and family if they picked up the package for you
4. Please report the problem to us promptly so that we can contact the carrier and open a claim procedure to resolve the issue.
Return and Refund Policy
To obtain a refund or make a return, even taking advantage of our 60-day satisfaction or refund guarantee, you can write to us at info@nobluelightglasses.com or write to us at WhatsApp number +39 344 797 4736.
Refund provision
Once we receive your return and refund request, we will take steps to collect the items within 3 working days.
Once we receive the items (within another 3 working days), we will issue the refund. This will appear on your statement usually within 5-9 working days depending on the payment provider used.
Contacts
For more information on shipping or assistance, contact us by email at info@nobluelightglasses.com or write us on WhatsApp at +39 344 797 4736